Refund policy
Refund & Return Policy
Effective September 2026
Boss Sports sells graded and raw trading cards, sealed product, and collectibles. Because these items are unique and their market value changes daily, all sales are final unless an item arrives materially different from its listing or damaged in transit.
Item not as described or damaged in transit
If your order arrives damaged, or the card, grade, certification number, or serial number does not match the listing, contact us within 3 days of delivery at bosssportsinfo@gmail.com with your order number and clear photos of the item and packaging. We will make it right with a replacement (when available) or a full refund, including return shipping.
What is not eligible
- Change of mind, or a change in the card's market value after purchase
- Sealed product that has been opened
- Disagreement with a third-party grade (PSA, BGS, SGC, CGC) - grades are assigned by the grading company, not Boss Sports
- Claims made more than 3 days after delivery
Refunds
Approved refunds are issued to the original payment method within 5 business days of our receiving the returned item. Your bank may take additional days to post the credit.
Cancellations
Orders may be cancelled for a full refund only before they ship. Email us as soon as possible if you need to cancel.
Livestream purchases
Purchases made on Whatnot, eBay Live, or other livestream platforms are governed by that platform's policies.